The goal of the CMC Housing Program is to provide assistance for households to maintain or take steps to be stably housed. We offer wrap-around services, both in-house and through referrals to other community-based organizations.

We are working on a one-month schedule, hoping to move people from intake to payment, if/when approved and possible, within 30 days. We cannot guarantee payment within 30 days, nor does completing an intake guarantee payment.

Process Outline:

• Intake Form

• Application (if applicable)

• Determination

• Notification of final decision

• Payment out (if applicable)

An intake can be completed at anytime.

An intake is not considered completed until a rental ledger (from the current month) is received. You can obtain a copy of your rental ledger from your landlord or management company. You MUST submit a ledger for your intake to be reviewed and considered. You will not move forward in the process until a ledger is received. Completing an intake form will not “hold a spot” and does not guarantee payment. 

Due to eligibility and capacity, we will have to discontinue some applications at this step, and some cases will be closed. You will receive an email informing you of the decision along with other resources that may be available to you. If your circumstances change significantly, you are invited to reapply in a later consideration cycle. 

Tenant Action Needed: Complete Intake Form AND Submit Rental Ledger 

Application - Must be completed within 48hours

If you are invited to complete the application process, you have been moved to the next step. This does not guarantee funding. This step is extremely time sensitive; in order to process your and others' applications, we must receive all of the following documentation along with your application within 48 hours of notice. 

Tenant Action Needed: 

• Carl Maxey Center Rental Assistance Application

• Submittal of required documentation, including: 

  • Lease or rental agreement

  • Proof of Income 

  • Any Landlord notices or court documents 

All completed applications will be processed and go to our determination team within 7 business days. 

Determinations are made by Carl Maxey Center Housing staff, considering each case and application without any identifying information, so that decisions can be made as unbiased as possible. 

At this step, we must also discontinue some applications, and additional cases will be closed. We hope to inform you of this decision as quickly as possible so that you may seek other resources elsewhere. 

The determination team considers a family's ability to keep stable housing and pay rent after assistance is given, what life events led to falling behind on rent payments, household’s plans moving forward, and whether or not you have received rental assistance two or more times in the previous 24 month period. None of these considerations are made alone, there is no immediate denial for not meeting one of those considerations and there is no guarantee of payment if you meet all of those considerations, it is often a difficult decision of deciding who is most at risk of eviction. 

Once an application is fully approved, you will be notified by a pledge letter to both you, as the tenant, and to your landlord or management company.

It is always good to communicate with your landlord or management company to inform them that you are applying for assistance, so they know you are taking action to address your past due rent.

If your application is approved, we will then contact your landlord, directly, to request additional documents we will need from your landlord or property manager which include: 

• Landlord Habitability certification

• A W-9 for payment

Tenant Action Needed: None. Please wait for our email inviting you to come in person to sign the final documents. 

Final Documents include:

• Tenant Portion of the Landlord Habitability certification 

• HMIS Consent form

Once all documentation is received and signatures completed, a payment request will be submitted, and a check will be mailed to your landlord or management company with a payment sheet to show the details of our payment, including which months or applicable fees the payment applies to.